These Terms & Conditions govern your use of the gold11 platform, including all sports betting, casino gaming, account management, deposit and withdrawal services, and promotional offers made available to registered players in Bangladesh.
The following principles summarise the core obligations and protections that apply to all gold11 players. Full details are set out in the numbered sections below.
You must be at least 18 years of age to register and use gold11. The platform performs age verification checks and reserves the right to request supporting documentation at any time. Accounts created by underage individuals will be closed and funds returned.
Each player is permitted to hold exactly one registered account on gold11. Operating multiple accounts, or registering on behalf of another person, is strictly prohibited and will result in immediate account suspension and forfeiture of any pending balances.
All transactions on gold11 are processed in Bangladeshi Taka (BDT) via approved payment methods including bKash, Nagad, Rocket, and Upay. Minimum deposit is ৳100. Withdrawal requests are subject to identity verification and standard processing times.
All bonuses, free bets, and promotional credits are subject to wagering requirements as detailed in each individual promotion. Attempting to abuse or circumvent bonus conditions — including multi-accounting — will result in forfeiture of the bonus and possible account suspension.
Players are responsible for maintaining the confidentiality of their login credentials. gold11 will never request your password via email, live chat, or phone. Any suspected unauthorised access must be reported to the support team immediately at [email protected].
gold11 is committed to providing responsible gaming tools including deposit limits, session time alerts, cooling-off periods, and self-exclusion. These tools are available immediately from within your account dashboard at no cost and with no processing delay.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and gold11 ("the Platform", "we", "us", "our") governing your access to and use of the gold11 website located at https://gold11.app and all associated services, including sports betting, casino gaming, account management, payment processing, and promotional activities.
By registering an account on gold11, accessing any part of the Platform, or placing any bet or wager, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not use the gold11 platform.
gold11 reserves the right to update, amend, or replace these Terms at any time. Continued use of the Platform following notification of any change constitutes acceptance of the revised Terms. It is your responsibility to check this page periodically for updates.
To register and use the gold11 platform, you must meet all of the following eligibility criteria:
gold11 reserves the right to request age verification documentation at any time. Failure to provide satisfactory documentation within the timeframe specified by the Platform will result in account suspension pending resolution.
To access the full range of gold11 services, you must complete the registration process by providing accurate, complete, and current personal information including your full legal name, date of birth, residential address in Bangladesh, email address, and a valid mobile phone number. You may register via the gold11 Login page.
You warrant that all information provided during registration and subsequently is true, accurate, current, and complete. gold11 is not liable for any loss resulting from inaccurate information provided by you. You must update your account details promptly if any information changes.
Each player is permitted to hold exactly one registered account. Operating multiple accounts simultaneously, or re-registering after a previous account has been suspended or closed, is strictly prohibited. Where multiple accounts are identified, gold11 reserves the right to close all associated accounts and forfeit any balances held therein.
You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. gold11 will never ask you for your password through any channel. Any activity occurring under your account credentials is deemed to be your activity and your responsibility. If you suspect that your account has been compromised, you must contact [email protected] immediately.
gold11 operates a Know Your Customer (KYC) process in line with responsible gaming and anti-fraud obligations. Before processing a withdrawal, the Platform may require you to submit supporting identity documents such as a copy of your National Identity Card (NID), passport, or other government-issued identification. Failure to complete KYC verification will result in withdrawal requests being held pending document review.
gold11 accepts deposits and processes withdrawals via the following approved payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and City Bank. All transactions are denominated in Bangladeshi Taka (BDT). gold11 does not accept deposits in foreign currencies.
The minimum deposit amount is ৳100. Minimum and maximum withdrawal amounts are displayed within the account dashboard at the time of the withdrawal request. These limits may be adjusted by gold11 from time to time and vary by payment method. Players with enhanced verification status may be eligible for higher transaction limits.
Deposits made via bKash, Nagad, Rocket, and Upay are credited to the player account in real time during standard operating hours. Bank transfer deposits may take up to one (1) business day to reflect in the account balance. gold11 does not charge fees on deposits, although your payment provider may apply their own transaction fees.
Withdrawal requests to approved mobile wallets (bKash, Nagad, Rocket, Upay) are processed within an average of 30 minutes during standard operating hours (Bangladesh Standard Time, UTC+6). Bank withdrawal requests may take up to three (3) business days. gold11 reserves the right to conduct additional verification checks before processing any withdrawal request, which may extend processing times.
Withdrawals will be processed back to the same payment method used for the original deposit wherever technically possible. gold11 may request additional verification if you wish to withdraw to a different payment method. This policy is in place to prevent money laundering and protect the security of player funds.
An account that has had no login activity for a period of twelve (12) consecutive months is considered inactive. gold11 reserves the right to apply an inactivity fee of ৳200 per month to inactive accounts with a positive balance. Players will be notified by email before any inactivity fee is applied. Inactivity fees will not reduce an account balance below zero.
All bets placed on gold11 are subject to the specific rules applicable to each sport and market as published on the Platform. A bet is not confirmed until you receive an on-screen confirmation and the stake has been deducted from your account balance. In the event of a technical error during bet placement, gold11 will review the transaction and communicate the outcome to the affected player.
Minimum and maximum stake amounts vary by sport, market, and event. These limits are displayed at the point of bet placement. gold11 reserves the right to limit the maximum stake or payout on any individual bet or cumulative bets placed by a single player at its sole discretion.
A bet may be declared void in circumstances including but not limited to: event cancellation or postponement beyond the period specified in the relevant sport rules; manifestly incorrect odds caused by a technical or human error; evidence of match manipulation; or incomplete settlement data. Void bets are settled at the original stake amount returned to the player balance.
Live in-play betting markets on gold11 — including cricket BPL, T20, IPL, and international matches — are offered subject to data feed availability. gold11 is not liable for any delay in the live data feed that may result in a player placing a bet after an event has already occurred. All in-play bets are final once confirmed by the system.
Winnings are credited to the player account balance upon settlement of the relevant event. Settlement times depend on the sport and the speed of official results. gold11 targets same-day settlement for all cricket and football markets where results are available within 24 hours of the event conclusion.
The gold11 casino lobby offers titles from licensed game studios including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Ezugi, and Spribe. Game availability may vary from time to time depending on studio licensing arrangements, scheduled maintenance, or regulatory requirements. gold11 does not guarantee the continuous availability of any specific title.
All casino games offered on gold11 utilise certified Random Number Generator (RNG) technology independently audited for fairness and randomness. Return-to-Player (RTP) percentages for individual slot titles are published by the respective game studios. gold11 does not manipulate the outcomes of any game.
Live dealer games are streamed in real time via third-party studio providers. The rules applicable to each live game are displayed on screen during the session. gold11 is not liable for interruptions to live game streams caused by connectivity issues on the player's side, or for temporary studio downtime on the provider's side.
In the event of a game malfunction — including but not limited to disconnection during a live dealer hand, a slot spin, or a crash game round — gold11 will investigate and resolve the matter in accordance with the relevant game studio's malfunction policy. Malfunction voids all pays and plays in the affected game round.
All bonuses, free bets, cashback offers, reload promotions, and referral rewards offered by gold11 are subject to the specific terms and conditions published alongside each individual promotion. In the event of a conflict between the general terms in this section and the specific terms of a promotion, the specific promotion terms prevail.
Bonus funds credited to your account must be wagered a specified number of times before they, or any winnings derived from them, become eligible for withdrawal. The applicable wagering requirement is stated clearly in each promotion. Bets placed on certain game categories (for example, live dealer games or low-margin sports markets) may contribute at a reduced rate toward the wagering requirement.
gold11 reserves the right to withhold, cancel, or claw back any bonus — and to close the associated account — where there is evidence of bonus abuse. This includes but is not limited to: opening multiple accounts to claim the same bonus; exploiting a technical error that results in incorrect bonus allocation; placing offsetting bets to minimise risk while satisfying wagering requirements; or any other conduct that gold11 reasonably considers to be an attempt to exploit promotional offers.
Bonus funds and free bets expire within the period specified in the relevant promotion — typically between 7 and 30 days from the date of crediting. Expired bonus funds are removed from the account balance automatically. It is the player's responsibility to note the expiry date of each bonus at the time it is credited.
gold11 is committed to promoting responsible gaming and takes the wellbeing of its players seriously. The Platform provides the following tools to all registered players at no cost and with immediate effect:
gold11 enforces strict age verification controls and will cooperate with any legal guardian or family member who has reasonable grounds to believe that an underage or vulnerable individual is using the Platform.
The following conduct is strictly prohibited on the gold11 platform. Engaging in any of the following may result in immediate account suspension, forfeiture of balance, and referral to the appropriate authorities:
All content on the gold11 platform — including but not limited to the website design, graphics, logos, text, software, game interfaces, and data — is the proprietary property of gold11 or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes.
You may not copy, reproduce, republish, transmit, distribute, or create derivative works from any content on gold11 without the prior written consent of gold11. Unauthorised use of Platform content may give rise to a claim for damages and/or constitute a criminal offence.
gold11 collects, processes, and stores personal data in accordance with its Privacy Policy, available at https://gold11.app/privacy-policy. By registering an account and using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
gold11 implements industry-standard security measures including 256-bit SSL encryption to protect player data in transit and at rest. Your personal information will never be sold to third parties for marketing purposes. Data may be shared with payment processors, KYC verification providers, and fraud prevention services solely to the extent necessary to operate the Platform and comply with applicable obligations.
To the maximum extent permitted by applicable law, gold11 excludes all liability for any direct, indirect, incidental, consequential, special, or exemplary loss or damage arising from your use of the Platform, including but not limited to: loss of funds due to unauthorised account access where the player has failed to maintain credential security; interruption of service due to scheduled or emergency maintenance; inaccuracies in live data feeds; or any technical malfunction beyond gold11's reasonable control.
gold11 does not guarantee that the Platform will be available at all times or that it will be free from errors, viruses, or other harmful components. The Platform is provided on an "as is" and "as available" basis.
gold11 reserves the right to amend, update, or replace these Terms at any time and without prior notice, except where required by applicable law. The date of the most recent revision is displayed at the top of this page. It is your responsibility to review these Terms periodically to stay informed of any changes.
Your continued use of the gold11 Platform following the publication of any revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using the Platform and contact [email protected] to request account closure.
These Terms and any dispute arising out of or in connection with your use of the gold11 Platform shall be governed by and construed in accordance with the general principles of international online gaming law and the internal policies of gold11 as applied consistently to all players.
In the event of a dispute regarding the outcome of a bet, a casino game, a payment transaction, or the application of a promotional offer, you should first contact the gold11 support team at [email protected] with full details of the dispute. gold11 will investigate and respond within five (5) business days. gold11's decision on any dispute is final, subject to any applicable legal rights you may hold in your jurisdiction.
gold11 does not accept responsibility for any legal restrictions that may apply to online betting or casino gaming in your jurisdiction. Players are solely responsible for ensuring that their participation on the Platform is lawful in their location.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the gold11 support team using the details below. Our team is available 24 hours a day, 7 days a week, 365 days a year.
For responsible gaming support, please visit our dedicated Responsible Gaming page or refer to our FAQ section for answers to common account and payment queries.
Now that you have reviewed our Terms & Conditions, feel free to explore cricket betting, casino games, and all other gold11 features available to registered Bangladeshi players.
18+ only. Please gamble responsibly. These Terms apply to all registered players.