gold11 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") sets out the basis on which gold11 ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal information relating to individuals ("you", "your", "the Player") who register an account on, or otherwise interact with, the gold11 website located at https://gold11.app.

By registering an account, submitting personal information, or continuing to browse the gold11 website, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, please do not use the gold11 platform.

gold11 is committed to processing personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. We review and update this Policy periodically to reflect changes in our operations, technology, and applicable standards. The date of the most recent revision is displayed at the top of this page.

2 Data We Collect

gold11 collects personal data in the following categories, depending on the nature of your interaction with the Platform:

2.1 Registration Data

When you create an account on gold11, we collect the information you provide during the registration process, including:

• Full legal name
• Date of birth (to verify that you are 18 years of age or older)
• Residential address in Bangladesh (city, district, postal code)
• Email address
• Mobile phone number
• Chosen username and encrypted password

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. These documents are used solely for identity and age verification purposes and are stored securely in accordance with Section 8 of this Policy.

2.3 Financial Data

When you make a deposit or request a withdrawal, we collect transaction-related information including:

• Payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank)
• Mobile wallet account number or bank account reference (masked after verification)
• Transaction amounts in Bangladeshi Taka (BDT)
• Transaction timestamps and reference IDs

gold11 does not store full payment card numbers. All financial data transmitted through the Platform is protected by 256-bit SSL encryption.

2.4 Gaming Activity Data

We collect data about your activity on the gold11 platform, including:

• Bets placed, games played, stakes, and outcomes
• Session start and end times (Bangladesh Standard Time, UTC+6)
• Bonus and promotional offer interactions
• Game preferences and navigation patterns within the Platform

This data is used for account management, responsible gaming monitoring, fraud prevention, and platform improvement.

2.5 Technical and Device Data

When you access gold11, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, and referring URL. This information is used for security, fraud detection, and analytics purposes.

3 How We Use Your Data

gold11 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your registered account, including processing deposits, withdrawals, and bonus credits.
• Identity Verification: To verify your age and identity as required under our responsible gaming obligations, and to comply with anti-money laundering (AML) requirements.
• Transaction Processing: To process payments via bKash, Nagad, Rocket, Upay, and linked bank accounts, and to reconcile your account balance accurately.
• Customer Support: To respond to enquiries, complaints, and dispute submissions submitted via email or live chat.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour, and to apply responsible gaming tools such as deposit limits and session reminders where appropriate.
• Fraud Prevention and Security: To detect and prevent unauthorised account access, multi-accounting, bonus abuse, money laundering, and other prohibited activities as defined in our Terms and Conditions.
• Platform Improvement: To analyse aggregated usage data and improve the design, performance, and content of the gold11 platform.
• Legal Compliance: To meet any applicable legal, regulatory, or law enforcement obligations.
• Communications: To send you transactional emails (account confirmations, withdrawal notifications, security alerts) and, where you have opted in, promotional communications about gold11 offers.

4 Legal Basis for Processing

gold11 processes your personal data on the following legal bases:

• Contractual Necessity: Processing your registration data, KYC documents, and financial data is necessary to perform the contract between you and gold11 (i.e., to provide the sports betting and casino gaming services you have requested).
• Legitimate Interests: Processing technical data, gaming activity data, and fraud-detection signals is necessary for the legitimate interests of gold11 in operating a secure, fair, and commercially viable platform, provided those interests are not overridden by your fundamental rights.
• Legal Obligation: Processing identity and financial data to meet AML and KYC requirements is necessary for gold11 to comply with applicable legal obligations.
• Consent: Where gold11 sends you optional promotional communications, it does so on the basis of your consent, which you may withdraw at any time without affecting the legality of processing carried out before withdrawal.

5 Data Sharing and Disclosure

gold11 does not sell, rent, or trade your personal data to any third party. We may, however, share your data with the following categories of recipients where strictly necessary:

5.1 Payment Processors

To process deposits and withdrawals, gold11 shares the minimum necessary financial data with approved payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and City Bank. These partners operate under their own privacy policies and are bound by contractual data processing agreements with gold11.

5.2 Identity Verification Providers

To fulfil KYC obligations, gold11 may share identity document data with contracted third-party verification service providers. These providers are contractually prohibited from using your data for any purpose other than identity verification on behalf of gold11.

5.3 Fraud Prevention Services

gold11 may share technical data (including IP addresses and device fingerprints) with fraud detection and cybersecurity service providers for the purpose of protecting the Platform and its players from unauthorised access, bonus abuse, and financial fraud.

5.4 Legal and Regulatory Authorities

gold11 may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, court order, or where such disclosure is necessary to protect the rights, property, or safety of gold11, its players, or the public.

6 Cookies and Tracking Technologies

The gold11 website uses cookies and similar technologies to operate correctly and to improve the user experience. The following categories of cookies are used:

6.1 Essential Cookies

These cookies are strictly necessary for the gold11 website to function. They enable core features such as session management (keeping you logged in during a browsing session), security token validation, and load balancing. You cannot opt out of essential cookies without disabling the Platform entirely.

6.2 Analytics Cookies

gold11 uses first-party analytics tools to collect aggregated, anonymised data about how visitors navigate the website — including which pages are visited most frequently, session durations, and common exit points. This data is used to improve the Platform and is not linked to individual player identities.

6.3 Preference Cookies

These cookies remember your preferences within the Platform, such as your chosen language display settings, to provide a more personalised experience on return visits.

You may control cookie settings through your browser preferences. Please note that disabling certain categories of cookies may affect the functionality of the gold11 platform. gold11 does not use third-party advertising cookies or cross-site tracking technologies.

7 Data Retention

gold11 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply as a general guide:

• Active account data: Retained for the lifetime of the account and for a minimum of five (5) years following account closure, in line with standard financial record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support correspondence: Retained for a minimum of two (2) years from the date of the last communication.
• Technical and device data (server logs): Retained for a maximum of twelve (12) months, after which they are automatically purged or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.

8 Security Measures

gold11 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• Encrypted storage of passwords using industry-standard one-way hashing algorithms. gold11 staff cannot view your password in plain text.
• Role-based access controls ensuring that only authorised personnel can access sensitive player data, and only to the extent required by their specific job function.
• Regular third-party security audits and penetration testing of the gold11 infrastructure.
• Automated intrusion detection and real-time monitoring systems that flag suspicious access patterns for immediate review.
• Contractual data processing agreements with all third-party service providers who handle player data on behalf of gold11.

9 Your Data Rights

As a registered player on gold11, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data gold11 holds about you at any time. We will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may update basic account details directly from your account dashboard.
• Right to Erasure: You may request that gold11 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations (see Section 7).
• Right to Restrict Processing: In certain circumstances, you may request that gold11 restrict the processing of your personal data — for example, while a dispute regarding its accuracy is being resolved.
• Right to Object: You have the right to object to processing of your data carried out on the basis of legitimate interests, including any profiling for responsible gaming purposes. gold11 will assess your objection and cease the relevant processing unless compelling legitimate grounds exist to continue.
• Right to Data Portability: Where processing is carried out on the basis of your consent or contractual necessity, and is automated, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the gold11 data team at [email protected] with the subject line "Data Rights Request" and a description of your request. We will respond within 30 days of receiving a verified request.

10 Children's Privacy

gold11 is an adult gambling platform intended solely for individuals who are 18 years of age or older. We do not knowingly collect personal data from individuals under the age of 18. If gold11 discovers that personal data has been submitted by or on behalf of an individual under the age of 18, the associated account will be closed immediately, any funds will be returned via the original payment method, and all related personal data will be securely deleted.

11 Third-Party Links

The gold11 website does not contain links to external third-party websites for commercial or advertising purposes. All navigation links on the Platform direct players to pages within the gold11.app domain. In the event that any third-party content (such as an embedded game from a studio provider) is accessed through the Platform, the privacy practices of that third-party provider are governed by their own privacy policy and are outside the scope of this document. gold11 is not responsible for the data practices of third-party game studios, payment processors, or other service providers beyond the contractual obligations we place on them as described in Section 5.

12 Updates to This Policy

gold11 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, operational procedures, or applicable legal standards. When material changes are made, we will notify registered players via email and update the "Last Updated" date displayed at the top of this page.

Your continued use of the gold11 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should discontinue use of the Platform and contact [email protected] to request account closure and data deletion in accordance with our retention schedule.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which gold11 handles your personal data, please contact our support team using the details below. All data-related enquiries are handled with strict confidentiality.

For information on how to manage your account settings, set deposit limits, or activate responsible gaming tools, please visit our Responsible Gaming page. For answers to frequently asked account and payment questions, see our FAQ section.